This evening between 21:00 and 22:00 there will be a short of no more than 10 minutes to enable us to switch to our new SmarterMail 9 based email hosting. No email will be lost as a result of this activity.
Our upstream provider will be performing updates to a number of routers between 00:00 and 06:00 on the 25th October 2011. During this period we anticipate a period of 30 minutes that will be ‘at risk’, within this window you may experience intermittent issues accessing services. This activity does not impact our offsite DNS and backup MX servers.
Our data centre provider has advised this morning that they will be performing maintenance on 28th July between 00:05 and 02:00. This will involve them updating the firmware on one of their routers which we anticipate will result in a short outage of 5 to 15 minute during this window.
During the brief outage offsite DNS and MX servers will ensure no inbound email is lost.
Update: Completed by 1am with sub 5 minutes downtime
A data centre generator test will occur at 09:30 tomorrow morning. There should be no impact to services as UPS protection will power devices whilst the data centre switch from mains to generators and back again.
We are currently performing emergency maintenance and anticipate full service to be resumed by 18:00
We will be completing a series of server upgrades to increase the amount of RAM in key servers. During the day you may experience a short period of circa 15 minutes when you will be unable to access you email or website. No email will be lost as a result of this system maintenance.
Our datacentre provider has advised us they will be conducting urgent power related working this Sunday, 14th September between 02:00 and 06:00 to resolve a potential issue with the mains supply. As part of the safety requirements it will be necessary to remove power from the entire datacentre for approximately 1hour during this window. Mains power we be reinstated as soon as health and safety will allow.
During this outage customers will be unable to access hosted services including web and email. However, our offsite DNS and Mail facilities will ensure that any mail delivered during this period is queued offsite ready for delivery to your mailboxes. This will ensure no email is lost or bounced as a result of this work.
We apologise for the short notice which is due to the potential stability issues identified and which will be remedied by this urgent maintenance.
We will be migrating all web servers between IP ranges on Monday 7th July 2008. This will result in a period of downtime of approximately 4 hours when you will be unable to access your website. During this scheduled maintenance anyone visiting your website will see a generic ‘website unavailable due to essential maintenance’ page.
This work specifically impacts upon Websites, all other services we provide including email will not be impacted by this work.
If you experience difficulties accessing your website for longer than 4 hours please ensure that you restart your Broadband router and computer to ensure that you are not using cached DNS records.
The migration outage will occur in the window 09:00 to 13:00 on Monday 7th July 2008.
We will be migrating mail servers between IP ranges this weekend. This will result in a period of downtime of approximately 1 hour when you will be unable to send or receive email. During this scheduled downtime inbound mail will be queued on our secondary MX servers.
If you experience difficulties accessing your email for longer than 1 hour please ensure that you restart your Broadband router and computer to ensure that you are not using cached DNS records.
Please note this does not impact customers that use our inbound and outbound mail hosting packages (eg. where we deliver mail direct to your mail server).
The migration outage will occur in the window 22:00 28/06/2008 to 02:00 29/06/2008.
We will be server patching this evening which will result in web/email/ftp services being temporarily unavailable for a period of approximately 10 minutes each. Please accept our apologies for inconvenienced caused by this essential, routine work.