System Status

We are currently experiencing stability problems with access to Windows based email using webmail / POP3. We are working to resolve it as quickly as possible.

Access to email has been restored after a routine patching process failed. We are referring the issue to the vendor before re-attempting this upgrade. Please accept our sincere apologies for any inconvenience caused by this scheduled maintaince window activity. No email will have been lost as a result of this issue as our backup MX is available to store inbound mail should it be necessary.

This morning we experienced a system outage due to an issue at our partner’s data centre. We are currently investigating the issue with them and will provide further specific information once we have it.

During the outage our offsite DNS and Mail services ensures that your domain names continue to resolve which allowed our backup MX servers to store inbound mail which now being forwarded to the mailbox servers for collection.

All systems were restored at approximately 09:30.

Thank you for patience with this unplanned incident.

This evening we have implemented a number of upgrades to the Windows hosting MySQL which will offer much improved performance. A combination of hardware upgrades and configuration optimisation have resulted a visible increase in performance.

During the early hours of this morning we experienced outbound mail connectivity issues. They have now been resolved and all queued mail processed. Mail delivery times are now back to normal levels

We experienced a brief disruption to mail flow yesterday for customers using our relay and MX services. Although the outage itself was restricted the impact was felt for a number of hours due to DNS caching. As a result of yesterday’s outage we have replaced the faulty component of the system with both new software and hardware solutions which will enable us to provide the fast and reliable mail services you normally experience.

If you use any of our mailMX, mailRelay or mailFeed services and are experiencing mail flow issues today please raise a ticket with the helpdesk and we will review your individual issue.

Windows Mail is currently unavailable due to emergency maintenance, it is anticipated it will be offline for no more than 20 minutes.

We will be completing a period of maintenance on a selection of our webservers between 13:00 and 17:00 today. This will result in a short period of downtime for each server within this window, it is estimated to be no longer than 15 minutes.

We will be performing routine server patching until 06:00 this morning. During this period you may experience a short period (circa 5 minutes) where you cannot access your website or email. Please accept our apologies for any inconvenienced caused by this important work.

We are currently experiencing intermittent connectivity to mail serivces including SMTP, POP3, IMAP and webmail services delivered via the ‘new’ platform. We are working to resolve this issue as quickly as possible.

No mail will be lost as a result of this issue, it will instead be stored on our offsite secondary Mail server.