System Status

To enable essential maintenance work to be completed at the data centre there will be an outage of approximately 1 hour between 07:00 and 08:00 on Tuesday 2nd January 2007. We anticipate that the downtime will be less than the declared 1 hour window but as a precaution we are declaring an ‘at risk’ window between 06:55 and 09:00 where access to services may be intermittent.

This planned downtime will enable us to complete a number of essential maintenance tasks and in addition will provide the opportunity to introduce additional Dell Poweredge servers in to the server farm and network switches.

This work will impact upon all services except Dialup and Broadband Internet access as they are provisioned seperately.

We have experienced an intermittent connectivity issue over the past 24 hours which has delayed inbound mail to our helpdesk ticketing system and resulted in calls becoming ‘stuck’ in our VoIP based telephone system. This issue did not impact upon the availability of customer email/webites/access, etc as it has seperate connectivity.

The line has now been running stable for several hours and thorough testing of our helpdesk ticketing system and VoIP telephone system this evening has confirmed everything is now fully operational.